Our Commitment to Safe Play
At xx789, gambling is meant to be entertainment — not a way to make money or solve financial problems. We take responsible gaming seriously, and we have put specific tools and policies in place to help every player in Bangladesh stay in control.
This page explains what xx789 offers, what you can do as a player, and where to turn if gambling stops being fun. Read through each section so you know your options before you need them.
Age Requirement: 18+ Only
xx789 does not allow anyone under the age of 18 to open an account, deposit funds, or play any game on the platform. This applies to all games — slots, live casino, crash games, and sports betting.
How we verify age
During the KYC process — which must be completed before your first withdrawal — you are required to submit one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
Our team reviews submissions within 24 hours. If age cannot be confirmed, the account is suspended until valid documents are provided. Any winnings earned on an unverified account may be withheld pending review.
Is Your Gambling Still Fun?
Problem gambling often develops gradually. The questions below are based on widely used self-assessment tools. If you answer "yes" to several of them, it may be time to take a break or seek support.
- Do you spend more money on gambling than you originally planned?
- Have you borrowed money or sold items to fund gambling?
- Do you feel restless or irritable when you try to cut back or stop?
- Do you chase losses — keep playing to try to win back what you lost?
- Have you hidden your gambling activity from family or friends?
- Has gambling caused arguments at home or problems at work?
- Do you gamble to escape stress, boredom, or difficult feelings?
- Have you tried to stop gambling before and found it difficult?
If three or more answers are "yes," we recommend using the account tools below, or contacting one of the support organisations listed further down this page.
Account Tools You Can Use Right Now
All of the following controls are available to every xx789 account holder. You do not need to explain yourself to use them — just contact 24/7 Live Chat or submit a request through the help centre.
Deposit limit increases require a 7-day cooling period before they take effect. Reductions apply instantly.
How to Self-Exclude from xx789
Self-exclusion is the strongest tool available. Once active, you will not be able to log in, deposit, or play. Marketing emails and bonus notifications are also stopped immediately.
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Contact Live Chat Open the 24/7 Live Chat from any page on xx789. Tell the agent you want to self-exclude and specify the duration — 6 months, 1 year, or permanent.
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Submit a written request The agent will ask you to confirm the request in writing through the chat transcript or a support ticket. This creates a clear record for both sides.
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Account is locked Your account will be locked within 24 hours of confirmation. Any remaining balance above ৳900 can be withdrawn before the lock takes effect — contact us promptly.
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No re-opening during the period xx789 will not reopen a self-excluded account before the agreed end date, even if you request it. After the period ends, you must contact us in writing to reinstate access.
Setting Deposit and Spending Limits
Deposit limits are the simplest way to stay within a budget you are comfortable with. You can set limits before you start playing — there is no need to wait until there is a problem.
How limits work at xx789
- Minimum deposit at xx789 is ৳400 per transaction.
- You can set a daily, weekly, or monthly deposit cap below your current activity level at any time, and it takes effect immediately.
- Requesting a higher limit triggers a mandatory 7-day review period — this gives you time to reconsider.
- Limits reset at midnight (UTC+06, Bangladesh Standard Time) for daily caps, and on Monday midnight for weekly caps.
If you want to set a limit, start a Live Chat session. Have your account username ready and tell the agent the type and amount of the limit you want to apply.
External Help & Support Organisations
xx789 encourages players who feel they may have a gambling problem to seek professional support. The organisations below provide free, confidential advice.
xx789 has no commercial relationship with any of the organisations listed above. Links are provided for player welfare only.
Common Questions About Responsible Play
Can I undo a self-exclusion if I change my mind?
No. xx789 will not reverse a self-exclusion before the agreed end date, regardless of the reason. This policy protects you during a vulnerable period. Once the period expires, you must contact Live Chat in writing to request reinstatement, and there is an additional 24-hour waiting period before your account goes live again.
What happens to my balance if I self-exclude?
Any available balance at the time of self-exclusion can be withdrawn before the account lock takes effect, provided it meets the minimum withdrawal amount of ৳900. Contact Live Chat as soon as you submit your self-exclusion request if you have funds you wish to withdraw. After the account is locked, withdrawals are not processed until the exclusion period ends.
How do I prove my age if I do not have a National ID Card?
xx789 accepts a valid passport or a driving licence as alternatives to the NID. The document must clearly show your name, date of birth, and photograph. Photographs of the document taken with a phone camera are acceptable provided the image is clear and all four corners of the document are visible.
Will xx789 contact me with promotions during a cooling-off period?
No. When a cooling-off period or self-exclusion is active, all marketing communications — bonus emails, SMS notifications, and app push notifications — are suspended for the duration. This happens automatically; you do not need to unsubscribe separately.
Can a family member request a limit on my account?
Account controls can only be requested by the account holder. xx789 cannot act on requests from third parties due to data privacy rules. However, if a family member is concerned about a player's behaviour, they can encourage that person to contact Live Chat directly, or suggest reaching out to Gambling Therapy or Gamblers Anonymous for professional guidance.
Does xx789 track how long I play in a single session?
Yes. The platform logs session duration and can display it to you via the Reality Check feature. If you enable session time reminders, you will receive an on-screen notification after your chosen interval — for example, every 60 minutes. This is a prompt to take a break, not an automatic logout; the choice remains yours.