Quick Facts at a Glance
| Topic | Detail |
|---|---|
| Minimum withdrawal | ৳900 |
| Maximum daily withdrawal | ৳2,30,000 |
| Typical processing time | 15 minutes |
| First-time withdrawal processing | Up to 2 hours |
| KYC required | Before your first withdrawal |
| KYC review time | Up to 24 hours |
| Supported payout channels | bKash, Nagad, Rocket, Upay, Bank Transfer |
| Support availability | 24/7 Live Chat |
KYC Verification: What It Is & Why It Matters
KYC stands for Know Your Customer. It is a one-time identity check that xx789 carries out before releasing your first withdrawal. The process protects your account against fraud and confirms that you are the rightful owner of the wallet you withdraw to.
You only need to complete KYC once. After approval, every future withdrawal goes through without any extra document step. Submit your documents as soon as you register — do not wait until you are ready to withdraw, because the review takes up to 24 hours and you will want that out of the way first.
Documents xx789 Accepts
xx789 accepts any one of the following government-issued photo IDs. You do not need to send all three — pick whichever you have on hand and is clearest.
Both sides of your NID. The name must match your xx789 account exactly.
Photo page and personal details page. Must be valid — expired passports are not accepted.
Both front and back. The address on the licence must be legible in the photo.
Photo Requirements
- All four corners of the document must be visible in the frame.
- No blur, glare, or shadow covering any text or photo.
- Minimum file size 100 KB, maximum 5 MB per image.
- Accepted formats: JPG, PNG, PDF.
- No black-and-white scans — colour photos only.
Privacy: How xx789 Handles Your Data
Your documents are encrypted in transit and stored on secured servers accessible only to the compliance team. They are used solely to verify your identity and comply with anti-fraud requirements. xx789 does not share your documents with third parties, nor does it use them for marketing. For full details, see the Privacy Policy.
How to Complete KYC: Step by Step
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1Log in to your xx789 account
Go to /xx789-login/ and enter your credentials. If you do not have an account yet, register first — it takes under two minutes.
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2Open Account Settings and find the Verification section
Tap your profile icon in the top-right corner, then select "Verification" or "KYC" from the menu. You will see your current verification status.
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3Choose your document type
Select National ID Card, Passport, or Driving Licence from the dropdown. Confirm the name on the document matches your registered account name.
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4Upload a clear colour photo of the document
Use your phone camera in good lighting. Lay the document flat, avoid shadows, and make sure all four corners are in frame. Upload front and back where applicable.
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5Submit and wait for the confirmation email
After submitting, xx789 reviews your documents within 24 hours. You will receive an email when verification is complete. Most submissions are approved within a few hours.
Requesting a Withdrawal: Step by Step
Once your KYC is approved, withdrawals are straightforward. Here is the full process from the cashier page to money in your mobile wallet.
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1Log in and go to the Cashier
From the main menu, tap "Cashier" then select the "Withdraw" tab. Make sure your account balance shows the amount you want to cash out.
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2Select your withdrawal method
Choose from bKash, Nagad, Rocket, Upay, or Bank Transfer. Pick the same method you used for your deposit when possible — this speeds up processing.
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3Enter the withdrawal amount
Type an amount between ৳900 (minimum) and ৳2,30,000 (daily maximum). Double-check the number before continuing — you cannot edit it after confirmation.
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4Confirm your wallet number or bank details
The system pre-fills the payment details from your account profile. Verify the mobile number or account number is correct. For bank transfers, confirm the branch code too.
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5Submit the request and track its status
Tap "Confirm Withdrawal". You will see a reference number on-screen. Within 15 minutes (up to 2 hours for your first ever withdrawal), the funds arrive in your wallet. Check the transaction history in your account for real-time status.
Withdrawal Methods & Timelines
All five payment channels support both deposits and withdrawals. The table below shows what to expect for each one when you submit a standard xx789 withdraw request.
- bKash ~2 minutes ~15 minutes ৳900 · ৳2,30,000
- Nagad ~2 minutes ~15 minutes ৳900 · ৳2,30,000
- Rocket ~2 minutes ~15 minutes ৳900 · ৳2,30,000
- Upay ~2 minutes ~15 minutes ৳900 · ৳2,30,000
- Bank Transfer ~2 minutes ~15 minutes ৳900 · ৳2,30,000
Times shown are for standard verified accounts. Your first withdrawal takes up to 2 hours while security checks run in the background. After that, all subsequent withdrawals follow the 15-minute window.
Limits, Caps & First-Time Rules
Understanding the limits before you request a withdrawal saves a lot of frustration. Here is everything that affects how much you can move and when.
| Rule | Amount / Time | Notes |
|---|---|---|
| Minimum single withdrawal | ৳900 | Requests below this are rejected automatically. |
| Maximum daily withdrawal | ৳2,30,000 | Calendar-day cap. Resets at midnight (UTC+06). |
| First-time withdrawal window | Up to 2 hours | One-time extended review; all future withdrawals are 15 minutes. |
| KYC submission deadline | Before first withdrawal | Funds are held until KYC clears — not lost, just paused. |
| Bonus wagering requirement | 12× bonus amount | Bonus-related funds must meet the 12× rollover before withdrawal. |
What Happens if You Exceed the Daily Limit?
If your requested amount is higher than ৳2,30,000, you will need to split the request across multiple days. The cashier will block the submission and show an error. Simply reduce the amount to stay within the daily cap, and submit the remainder the next calendar day.
Bonus Funds and the 12× Wagering Rule
Any balance that originated from a bonus — including the welcome bonus — must be wagered 12 times before it can be withdrawn. Your own deposited funds (not covered by a bonus) are always free to withdraw at any time, subject to the limits above. The cashier separates bonus and real-money balances so you can always see which part is free to move.
Why Withdrawals Get Declined — and How to Fix Them
A declined withdrawal is usually fixable within a few minutes once you know the reason. These are the most common causes and what to do in each case.
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KYC not yet approved Your documents were either not submitted or are still under review. Check your email for a status update. If more than 24 hours have passed, contact 24/7 Live Chat with your submission reference number.
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Amount below ৳900 The withdrawal was under the minimum. Increase the amount to at least ৳900 and resubmit.
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Daily limit already reached You have already withdrawn ৳2,30,000 today. Wait until midnight (Bangladesh Standard Time) for the counter to reset.
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Unmet bonus wagering requirement Part of your balance still has active rollover from a bonus. Check the Bonus section of your account to see how much wagering remains before those funds unlock.
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Wallet number does not match the account The mobile wallet you are withdrawing to must be registered in your name. If you need to update your payment details, do so from the Account Settings before submitting again.
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Unusual activity flag Security systems occasionally hold withdrawals for manual review. This typically resolves within a few hours. If your withdrawal stays pending for more than 2 hours, start a Live Chat and quote your transaction reference.
Common Questions
Do I need to complete KYC before every withdrawal?
No. KYC is a one-time process. Once your documents are verified, your account is marked as confirmed permanently. All future withdrawals — regardless of amount — go through without any additional document checks.
Can I withdraw to a different mobile number than the one I registered with?
The wallet you withdraw to must be in your own name and match the identity documents you submitted for KYC. You can add a new wallet number in Account Settings, but it needs to pass a quick ownership check first. You cannot withdraw to someone else's bKash or Nagad account.
My KYC document was rejected — what should I do?
Check the rejection email for the specific reason (most common: image too blurry, document partially cropped, or name mismatch). Take a fresh photo in natural daylight, make sure all corners are visible, and resubmit. If you are unsure what went wrong, ask via 24/7 Live Chat before resubmitting to avoid a second rejection.
How long does the first xx789 withdraw really take?
Your very first withdrawal takes up to 2 hours because the system runs an additional security check on new accounts. After that single first time, every subsequent withdrawal processes in around 15 minutes. Most players see the money in their bKash or Nagad before the 15-minute mark.
What is the most I can withdraw in a single day?
The daily cap is ৳2,30,000. This resets at midnight Bangladesh Standard Time (UTC+06). If your winnings exceed this amount, you can withdraw the remainder the following day. There is no weekly or monthly cap beyond the daily rolling limit.
Can I withdraw bonus funds straight away?
No. Bonus funds must be wagered 12 times before they can be withdrawn. For example, if you received a ৳5,000 bonus, you need to generate ৳60,000 in total bets from that bonus before the resulting winnings are free to cash out. Your own deposited funds are always withdrawable, separate from any bonus balance.
Is there a fee for withdrawing from xx789?
xx789 does not charge its own withdrawal fee. However, your mobile wallet provider (bKash, Nagad, Rocket, Upay) or bank may apply their standard transaction charges on the receiving end. Check your wallet's fee schedule for exact amounts — these vary by provider and transaction size.
What happens to my pending withdrawal if I log out?
Nothing — the request stays in the queue. Withdrawals process on the server side, not inside your browser session. You can safely close the app or browser and your money will still arrive in your wallet within the normal timeframe. Check your transaction history when you log back in to confirm the status.
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Ready to make your first xx789 withdraw?
Create your account, complete KYC with your NID or passport, and your winnings will be in your bKash or Nagad within minutes.
Minimum deposit ৳400 · Minimum withdrawal ৳900 · Deposit Guide · FAQ