This Privacy Policy explains exactly what personal information xx789 collects when you use our platform, why we need it, who we might share it with, and how long we keep it. Reading this takes about five minutes and helps you make an informed decision before you register.
Who Operates xx789
xx789 is an online casino and sports gaming platform accessible at xx789.bar. When this policy says "we", "us", or "xx789", it means the entity that operates this website and is responsible for your data as described here.
If you have questions about anything in this document, the fastest route is our 24/7 Live Chat, available directly inside the platform after you log in.
Data We Collect from You
We only collect what we genuinely need. The table below lists the main categories, with examples and the reason each category exists.
| Category | Examples | When collected |
|---|---|---|
| Identity | Full name, date of birth, NID / Passport / Driving Licence number | During KYC verification before first withdrawal |
| Contact | Mobile number, email address | At registration |
| Financial | bKash / Nagad / Rocket / Upay / Bank account details used for deposits and withdrawals | When you make a transaction |
| Device & Usage | IP address, device model, OS version, browser type, session timestamps | Automatically on every visit |
| Gaming Activity | Bets placed, games played, bonus claims, session durations | During active play |
| Communications | Chat transcripts with our support team, support ticket content | When you contact us |
We do not collect full payment card numbers directly. Payment transactions via bKash, Nagad, Rocket, Upay, or Bank Transfer are processed through their respective providers' secure systems.
Why We Need Your Data
Running your account
Your name, mobile number, and password are required to create and maintain your xx789 account. Without this, we cannot process deposits, pay out winnings, or give you access to games.
Identity verification (KYC)
Before your first withdrawal, we ask for a government-issued document — National ID Card (NID), Passport, or Driving Licence. Our team reviews it within 24 hours. This step protects both you and us from fraud and underage access.
Payments and transaction history
Financial records are kept to process your deposits (from ৳400) and withdrawals (from ৳900, typically cleared within 15 minutes via mobile banking). We also need them to investigate any disputed transaction you raise with our support team.
Improving the platform
Aggregated, anonymised usage data tells us which games players enjoy most, where the app experience breaks down, and how to make the platform faster on Android devices.
Responsible gaming obligations
We monitor gaming patterns to detect signs of problem gambling. If our system flags unusual activity, a support agent may reach out to offer a self-exclusion or deposit-limit option.
Legal compliance
We retain certain data because regulations require it — for example, transaction records and identity documents for the period specified by applicable financial and anti-money-laundering rules.
When We Share Your Data
xx789 does not sell your personal data to third parties. We share it only in these specific circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the transaction data needed to complete a transfer.
- Game providers: Providers such as Evolution, JILI, Spribe, Habanero, Red Tiger, JDB, and Sexy Gaming receive a session token to load games. They do not receive your full identity details.
- Fraud and security partners: We may share device fingerprint data with specialist fraud-detection services to block unauthorised account access.
- Legal authorities: If a court order or regulatory authority requires disclosure, we comply with the minimum information necessary.
Any third party that receives your data is contractually obligated to protect it and use it only for the purpose we specify.
Cookies and Tracking Technologies
When you visit xx789.bar or use the xx789 app (Android), we use cookies and similar technologies. Here is what each type does:
| Type | Purpose | Can you opt out? |
|---|---|---|
| Essential | Keep you logged in, remember your session, process bets | No — platform stops working without these |
| Analytics | Count page visits, measure loading speed, identify broken flows | Yes — disable in your browser settings |
| Preference | Remember your language setting and display preferences | Yes — clearing cookies resets preferences |
| Security | Detect suspicious logins, block credential-stuffing attacks | No — required for account safety |
We do not use advertising or cross-site tracking cookies. Analytics data is aggregated before we review it — it is not tied to your personal profile.
How Long We Store Your Data
Different categories of data have different retention periods:
- Account and identity data: Retained for the life of your account plus five years after closure, as required by financial record-keeping rules.
- Transaction records: Kept for a minimum of five years from the transaction date.
- KYC documents: Stored securely for five years after account closure and then permanently deleted.
- Support chat transcripts: Kept for two years, then deleted unless a dispute is still open.
- Device and usage logs: Aggregated and anonymised after 90 days; raw logs deleted after 12 months.
When a retention period ends, we either securely delete the data or irreversibly anonymise it so it can no longer be linked to you.
Your Rights Over Your Data
You have the following rights regarding personal data xx789 holds about you. To exercise any of them, contact us via 24/7 Live Chat and we will respond within 30 days.
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to fix inaccurate or outdated details — for example, a changed mobile number.
- Deletion: Request erasure of data we no longer need. Note: we cannot delete data we are legally required to retain (such as transaction records).
- Restriction: Ask us to stop processing your data while a dispute is being resolved.
- Portability: Request your account and transaction data in a structured, machine-readable format.
- Objection: Object to processing based on our legitimate interests, including automated profiling for responsible gaming checks.
Exercising these rights will never affect your ability to use the xx789 platform, except where the data in question is strictly necessary for the service to function.
Security Measures We Take
Protecting your account is a shared responsibility. Here is what we do on our side:
- All data in transit between your device and our servers is encrypted using TLS 1.2 or higher.
- Passwords are stored as salted hashes — nobody at xx789 can read your password in plain text.
- Financial data is processed in isolated environments, separate from game servers and marketing systems.
- Our security team runs penetration tests and vulnerability scans on a regular schedule.
- Access to production databases is limited to a small number of authorised engineers and is fully logged.
On your side, the most effective steps are: use a strong, unique password; keep your registered mobile number up to date so OTP verification works; and log out when using a shared device.
Players Under 18
xx789 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that an account was created by a minor, we will immediately close it, withhold any withdrawals, and delete the associated personal data. If you believe a minor has accessed our platform, contact us via Live Chat right away.
When This Policy Changes
We review this Privacy Policy periodically and update it when our practices change or when regulations require it. The "Last updated" date at the top of this page always reflects the most recent revision.
If we make a change that significantly affects how we use your data, we will notify you through an in-platform message or via the mobile number on your account — not just by updating this page.
Continuing to use xx789 after a notified change means you accept the updated policy. If you disagree with a change, you can close your account and request data deletion via our 24/7 Live Chat.
Get in Touch with Us
For any privacy-related question — data access requests, correction requests, complaints, or general queries about this policy — reach us through our 24/7 Live Chat inside the xx789 platform. We aim to respond within one business day for straightforward requests and within 30 days for formal data-rights requests.
We do not publish an email address for support. All requests are handled through the in-platform Live Chat system, which keeps a secure, auditable record of your request and our response.